Home / Services / Unified Communications & CCaaS
Enterprise Specification

Unified Communications & CCaaS

Carrier-grade SIP trunking, Microsoft Teams Operator Connect, and enterprise omnichannel contact center solutions with AI-augmented analytics.

Deliver crystal-clear voice, high-definition video, and intelligent customer contact operations across your global workforce. Arise Unified Communications replaces legacy telco circuits with unified, carrier-grade SIP infrastructure.

Collaboration Highlights

  • Operator Connect for Microsoft Teams: Seamlessly integrate enterprise telephony into Microsoft Teams without hardware gateways.
  • Global Number Porting: Retain existing corporate telephone numbers across 70+ nations with automated provisioning.
  • AI Omnichannel Routing: Contact center intelligence featuring real-time speech analytics, sentiment scoring, and automated call transcription.

Technical Architecture & SLA Guarantees

Parameter Enterprise Specification
Core Availability SLA 99.999% Contractual Guarantee
Maximum Latency < 2.4 ms Core Metro Backbone / < 55 ms Transatlantic
Failover Execution Autonomous sub-second path switching with BGP EVPN
Engineering Access 24/7/365 Direct Tier-3 Escalation (Zero Tier-1 Delays)
Consult An Architect

Deploy This Solution

Get a custom bandwidth proposal and latency benchmark tailored to your company locations.